Frequently Asked Questions
Everything you need to know about shopping with darvaza.pk
What payment methods do you accept?
We currently offer Cash on Delivery (COD) across Pakistan, as well as secure online payments via credit/debit cards and popular mobile wallets like EasyPaisa and JazzCash.
How long will it take to receive my order?
Standard delivery typically takes 3 to 5 business days for major cities and 5 to 7 business days for remote areas within Pakistan.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for items that are damaged, defective, or not as described. Please ensure the product remains in its original packaging with all tags attached.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a tracking number via SMS and email which you can use on our courier partner's website to monitor your shipment.
Are there any shipping charges?
We offer free shipping on orders above a certain threshold. For orders below that amount, a flat standard delivery fee is applied at checkout depending on your location.
How can I contact customer support?
You can reach our dedicated support team via WhatsApp, email at [email protected], or by calling our helpline during business hours, Monday through Saturday.